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Frequently asked questions

What can the JG&P Client Extranet do for me?

The client extranet provides you with information that is relevant to your estate that is managed by JG&P. You will find information regarding your Premises Licence, Designated Premises Supervisor (DPS) information and Personal Licences. With the appropriate privileges, you will be able to download these reports.

How do I gain access?

You will require a username and password. These can be obtained through your head office if you are currently entitled to use our extranet service.

How secure is the system?

The system is protected by industry standard Secure Sockets Layer (SSL) encryption - similar to systems used by online banking websites. Look for the padlock icon Secure in your browser.

How up-to-date is the information?

Information is updated in near real-time; meaning that when something changes about your premises or an application, you will be able to see those changes.  You will be able to identify when the last update was made to the information you are viewing.

Who can I ask further questions?

At first instance, you should contact your head office – see “How do I gain access?”.  The majority of questions should be answerable by this person(s) – if it is not, your enquiry should be forwarded to Jonathan Pupius. We will then deal with it appropriately and swiftly.

Alternatively, if you are an existing client that has not yet been activated for our extranet service please contact Kate Redford to discuss your access.

Please note that the extranet facility is not currently available for individual private clients.

Disclaimer: If any of the information is incorrect please notify us immediately so that we can update our records and the relevant authorities. All data that appears on the John Gaunt and Partners Extranet remains confidential and the property of John Gaunt and Partners and may only be viewed by an authorised user.